As the regional leader in Specialty, Emergency, and Critical Care medicine we credit our success to our team’s ability to provide exceptional client care, strong team environment, and a desire to help the patient. VCA California Veterinary Specialists in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. We are well established with over 10 years of exceptional veterinary service and patient care and are continuing to grow and thrive.
Joining the VCA CVS-Ontario team you will be supported by Surgical, Internal Medicine, Medical Oncology, and Radiology Services as well as a team of eleven Emergency Clinicians. We have a modern and bright 14,000 sq ft. hospital with 10 exam rooms, 3 surgical suites, with state-of-the-art equipment including 1.5 Tesla MRI, fluoroscopy, laparoscopic and thorascopic instrumentation, endoscopy, multiple ultrasounds, and computed tomography with automatic injector and in-house lab. We have a unique culture in our hospital which places strong value on individual skill set, personality, and career goals.
The MD is responsible for medical quality and standards of care within the hospital:
Ensures highest quality patient care (pain control, safe anesthetic practices, wellness care, care for hospitalized patients etc.) and medical decision making by the associate DVM team
Determines in consultation with hospital leaders the medical protocols for the hospital – including handling of patients with infectious disease, isolation protocols, anesthesia prep/monitoring standards etc.
Works with the associate DVM team to deliver a consistent message to staff and clients regarding patient care, case management and medical standards. Along with the RMD, gives associate DVM’s direct feedback on case management problems and issues of morbidity and mortality. Performs an internal review in such circumstances and revises protocols when appropriate.
Along with the RMD, medical record review of associate DVM’s as needed.
Determines in consultation with hospital leaders the products/ drugs for hospital to carry as well as equipment purchases within VCA guidelines
Ensures drug log practices in place + secure
Stays medically current by reading journals, attending CE events. Shares knowledge gained with associate veterinarians and technicians
Along with RMD, performs yearly associate DVM reviews
Participates in yearly review of lead technician (s) with HM
Supports VCA medical initiatives and ensures successful implementation within the hospital
With lead technician (s) ensures appropriate technical staff training structure and implementation
Holds monthly doctor meeting
Ensures equipment problems/needs reported to the HM. Along with RMD and HM, creates EARs for new equipment requests
Ensures the doctors schedule covers the hospital without being short doctors (HM can help to find other VCA doctors to cover shifts or relief doctors, if needed)
The MD is a key “problem solver” within the hospital and a go-to person for staff members in need. The MD also sets the mood/staff outlook for the practice.
The MD is one of the supervisors of medical staff and day to day medical operations
The MD may need to help the HM handle conflict between staff members and associate DVM’s
The MD is the ‘on the floor’ director of medical staff to maximize efficiency and ensure productivity
MD (along with the RMD) gives associate DVM’s consistent feedback on client communication, staff interaction
The MD partners with the HM in appropriate staff-related decision making (interviewing, hiring, disciplinary action) processes
The MD and RMD handle all client and RDVM complaints related to medical quality or care provided. This may involve coaching the primary doctor involved in effective communication with the disgruntled client. The MD works with the HM to ensure delivery of top level client service to every client.
Determines in consultation with hospital leaders client/patient flow to ensure clients receive timely service
Along with the HM and other hospital leaders, the MD ensures that the hospital culture is “client centered”
Ensures high level and timely communication to clients and primary care referral doctors by DVM team in the delivery method requested by the client (phone, fax, email…)
The MD is the CE advocate within the hospital. They should strive to provide themselves and the staff with a variety of professional development opportunities throughout the year
Attend all local VCA-sponsored CE events and encourage staff to attend as wellProvide structure for in-house CE for Technical staff and attend staff meetings
Share current knowledge or material from RMD with associates in the hospital
Encourage associates to share new knowledge from CE events they attend with the rest of the doctor team and staff
The MD/HM/ROD/Referral coordinators and RMD should be key promoters of the hospital through community outreach and involvement.
Encourage local outreach and community involvement by all associates and other key members of the hospital team
Participation in the development of local marketing initiatives with the HM and regional marketing personnel
Strategic planning : continue to look at and support new opportunities and develop innovative ideas to move the hospital forward
The MD should understand the SPOT and P+ L reports and work closely with the HM to ensure hospital goals of medical and operational excellence are met
The MD partners with the HM to work on yearly hospital goals including the operating plan and budget
The MD should work with the HM to control staff hours and ensure productivity
The MD should work with staff via education and supplying training tools to ensure success of medical initiatives
The MD should continue to stress the importance of charge capture to associate DVM’s and work to improve efficiency of services (ie surgery flow, triage flow, recheck appts…)
To ensure a client centered practice and continued revenue growth, the MD works with the ROD and HM to consider changes in hospital hours/days, services hours, DVM availability etc.
As a member of the VCA family, your love for medicine and compassion for pets and people is matched with a commitment to your professional growth. Eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Health & Wellness
An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources.
401k retirement savings plan, with matching contributions of 25% of the first 4% of your eligible compensation
Health, dental, vision insurance with HSA/FSA, infertility benefits
Paid parental, vacation and sick leave
Flexible scheduling for work/life balance
Continuing Education Allowance and Paid Continuing Education Days
WOOF University, offering abundant CE for Doctors and Staff
Opportunities to mentor with one of the largest providers of private practice internships and residencies in the U.S.
Opportunities to participate in a robust clinical studies program
Up to 100% Pet Care Discount for your own pets
100% paid professional liability coverage
100% paid life insurance
100% paid short-term disability insurance
Access to a network of 6,000 doctors, including more than 600 specialists
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.