Veterinary Cancer Care in Santa Fe, New Mexico is currently looking for a Veterinary Hospital Administrator to join our team. Our single doctor facility in beautiful Santa Fe New Mexico is dedicated to treating cancer patients in an atmosphere of love and hope. We are committed to providing effective, high-quality cancer treatment to all pets with cancer in Santa Fe and surrounding areas. Our philosophy is to treat the whole patient, not just the cancer, with a combination of conventional and alternative therapies to improve quality of life while providing kind and gentle care. VCC participates in small, early-stage clinical trials and is always looking for ways to offer new treatment options to our patients. We also provide pet cancer education throughout the communities we serve, stressing the importance of prevention and early detection.
The purpose of this position is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory and technical functions in support of Veterinary Cancer Care. Areas of responsibility encompass veterinary practice administration, staff development (including doctor staff), staff recruitment and retention policies, staff benefits administration and payroll, funds and resource management, data automation, staff safety and security, and review/evaluation/analysis of the past performance of the practice and its employees. Lead employee development for the Client Care and Patient Care teams. Ensure strong client relationships and continued client development. Mentor and educate the patient care and management teams in client relations, management, and leadership to ensure continued growth personally and professionally. Consistently support the practice’s mission and inspire others’ commitment to the practice’s mission. The Veterinary Hospital Administrator will also be responsible for business development efforts in the community (details below). The Hospital Administrator reports directly to the Practice Owner.
Plan and organize all veterinary administration and personnel activities. As required, select/promote/separate lay and paraprofessional staff. In consultation with the Practice Owner, recommend selection/advancement/change in professional staff. Formulate job descriptions, set salaries and schedule staff in appropriate areas at all times. Oversee the preparation, maintenance and disposition of required veterinary records and other correspondence.
Administers payroll and staff benefits. Reviews compensation strategies and industry trends in an effort to promote staff retention and development. Annually reviews employee benefit costs for insurance and retirement plans, and makes improvements/changes as necessary to support the practice and its employees.
Serves as direct supervisor to staff veterinarians, veterinary specialists and middle-management personnel. In coordination with the Practice Owner, evaluates staff veterinarians, specialists, and management staff. Monitors continuing education and licensing of professional staff. Conducts annual performance reviews and goal-setting with all doctors.
Review financial declarations such as income statements, balance sheets, departmentalized profit and loss statements, etc. Review statements for trends, monitor staff costs, and bring to the attention of the Practice Owner any apparent financial problems, and recommend adjustments and corrections. Consult with the hospital’s accountant to obtain advice regarding financial management and tax reporting. Oversees the preparation of statements, preparation and review of unaudited financial statements (profit and loss), preparation of tax returns, draws on expertise in determinations on business projection analysis and review, as well as investment assistance, which may also include advice when contemplating sale/purchase of practice. As required, draw on the accountant for assistance in the development of an appropriate accounting system or for advice on the need for updating the existing system. Work with the accountant in drawing up recommendations to the Practice Owner in the selection of investments.
Rectify financial problems that arise between Veterinary Healthcare Associates and its clients. Work with clients who may not understand bills and refuse to pay them. Use a variety of methods tailored to the individual case in collection of delinquent accounts and collection on NSF checks. Determine when special financial agreements are appropriate; ensure that agreements made are properly followed.
Establish internal operating procedures for administration of the practice to ensure accuracy and completeness of veterinary records and reports, performance of veterinary staff, format and compliance with the accepted hospital practices. Advise practitioners on the formulation and development of corrective actions necessary to improve the effectiveness and profitability of the practice. Establish and maintain the publications and veterinary medical library to support operation of the practice. Initiate new programs, market hospital services through public relations campaigns, establish in-service training for staff. Work with attorneys to resolve routine issues when the practice requires legal services.
Is responsible for developing budget estimates and revisions utilizing knowledge of the functions and requirements of hospital. Make recommendations to the Practice Owner for distribution of funds allocated for medical and non-medical equipment and supplies.
Oversee the practice’s schedule for client visits and the processes surrounding the workflow and workload for veterinarians and coordinate with the needs and goals of the hospital. Coordinates events and communications with referring veterinarians and clinics. Establishes systems which organize efficient flow of information to referring veterinarians and clients.
BUSINESS DEVELOPMENT DUTIES
Strengthening existing relationships in the community and establishing new ones
Developing marketing initiatives in collaboration with our marketing team
Connecting and Networking with National and Local Veterinary Schools and programs to scope out new talent
Researching companies and organizations in the area to find new opportunities
Executing the marketing initiative with referring vets in the area
Expanding the territory of our client base and increasing growth
Manage Social Media along with our Marketing team
CONTROLS OVER WORK
Works under the broad general administrative supervision of the Practice Owner. Exercises wide latitude and uses personal judgement in selecting methods, establishing priorities and arriving at conclusions. Soundness of judgement and compliance with accepted veterinary management practices is imperative. Review of work is based on established and accepted veterinary management principles through spot checks, review of records and correspondence, as well as through demonstrated ability to resolve problems independently and handle unusual situations relating to administration, training, logistics and management of the hospital.
The fundamental responsibility of the Veterinary Hospital Administrator is to effectively use all available resources to provide the best possible patient care to animals treated/handled by the hospital, as well as to ensure the profitability of the practice. This requires an understanding of the critical balance between the administrative and clinic functions in the veterinary health care delivery system and the ability to coordinate and control programs and resources to achieve this balance. This position requires the ability to apply the specialized principles and practices of veterinary practice management in directing the daily operation of this practice, thereby allowing the practitioners the time necessary to carry out their profession.
Additional Salary Information: Salary based on experience. In addition, employees are offered health, dental, and vision insurance and 401(k) matching.
About Veterinary Cancer Care, P.C.
Veterinary Cancer Care is a clinic in Santa Fe, NM. Our mission is to provide compassionate, holistic care to all of our patients. We are lead by Dr. Jeannette Kelly, who started the practice in 2001.