Come join our specialty practice in one of the most desirable areas to live in the country! Cary, NC is part of the Triangle – beaches and mountains in easy driving distance, 4 seasons, great weather, and ability to live in rural, suburban, or urban areas and still have a short commute to work.
This Practice Manager will be responsible for managing our Emergency & Rehabilitation practices, as part of a team with the Operations Manager and technician supervisors of both practices. The Practice Manager will be responsible for leading the day to day operations of the hospital, supervising Human Resources, and for marketing of the practices. The Practice Manager needs to lead by example to motivate and inspire the team to provide an excellent experience for our clients and their pets.
Our hospital culture is built around the Quartet of Care – ensuring cooperation and communication between our employees, our referring veterinarians, our clients, and our patients. We focus on excellent service and education of each group in this Quartet. We believe in serving the pets, clients, and veterinarians in our community to provide the best possible care while ensuring we offer options when available to owners. The hospital has a full suite of equipment, including a full Heska laboratory suite, top-notch digital radiography, ultrasound with Doppler, upper GI endoscopy, LASER, multiple types of vital monitors including Bluetooth, and CT. The hospital owner is on-site and responsive to concerns and requests of the doctors and staff. We have an excellent clientele in both our referring hospitals and clients that appreciate our service-based approach.
Essential Duties & Responsibilities
Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
Develop, implement, and maintain Employee Safety and Disaster Plan procedures and manuals.
Assure compliance with OSHA and Workers’ Compensation programs.
Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
Ensure a positive hospital culture.
Marketing & Client Relations
Develop all practice marketing materials – brochures etc.
Develop and oversee content for website and social media.
Community outreach to referring veterinary practices and owner groups.
Maintain, and when necessary, amend client education handouts.
Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian/Owner.
Implement marketing activities in partnership with management team.
General Hospital Management
Keep management team informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
Oversee inventory purchasing and management within budget guidelines.
Assure premises, plant and equipment are in safe, clean and optimum working condition, including the scheduling of regular maintenance.
Assure compliance with all regulatory issues.
Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
Monitor the hospital communications.
Manage the hospital practice management system.
Complete additional hospital projects as assigned.
Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the Operations Manager.
Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
Manage bi-weekly payroll process.
3+ years’ experience in a managerial role
Certified Veterinary Practice Manager or in process preferred
Previous experience in a veterinary specialty practice is preferred but not required
Strong interpersonal communication skills
Experience in marketing & social media
Strong leadership and analytical qualities
Strong administrative and organizational skills
Excellent written and verbal communications skills
Flexible and can adapt quickly
Problem solver, especially when dealing with conflict resolution
This position has a flexible schedule, but will include occasional evening and weekend shifts. We offer a competitive salary, health benefits package, 401k matching, PTO, CE benefits, employee pet discounts, and uniform allowance. Salary will be commensurate with experience.
About Quartet Veterinary Emergency Hospital
Quartet Veterinary Emergency Hospital is part of Quartet Veterinary Specialty & Emergency Hospital, a specialty & emergency practice in Cary, NC. We focus on excellent client services along with top-notch patient care, and work closely with the referring veterinarians in our area to provide services to our mutual patients.