Emergency Animal Hospital of Collin County is seeking an experienced Hospital Administrator to join our team!
Emergency Animal Hospital of Collin County serves beautiful Plano, Texas and surrounding areas. Our fantastic collaboration of Veterinarians and medical staff have years of experience treating serious conditions and offering emergency care for your pet. We are open 24/7/365, including nights, weekends, and holidays when our client's family veterinarian may be closed.
Our Mission is to provide a total pet health care environment with superior customer service, ensuring that the needs of the pet, the client, and referring veterinarian are met.
If you are someone that is dedicated to the health and well-being of pets and the people that love them, we encourage you to read on and apply today! This position includes a fantastic Benefits Package, Bonus Structure Program, as well as a number of in-house perks such as Pet Care Services at a discount! Salary pending experience.
The Hospital Administrator is a leader and an integral member of the veterinary hospital management team. The Hospital Administrator partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Implements performance-based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable
Tracks and maintains current licensure for all DVMs
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Bachelor's degree in business or related degree is preferred
3-5 years of experience in a manager role, including customer service experience
Experience in a hospital setting in positions of increased responsibility is a plus
Availability for nights, weekends, and holidays as determined by current hospital needs
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management
Manage time and tasks appropriately and remain flexible with assigned duties
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Oral and written communication skills
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
HR policies and protocol development
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.