Hillsboro Beach Animal Hospital in Hillsboro, FL seeks a Hospital Manager to join our practice.

Hillsboro Beach Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.

We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels with outdoor walking areas.

At Hillsboro Beach Animal Hospital we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.  Quality and cost are two main aspects to consider when choosing treatment for any member of your family. We work hard to balance those needs while providing the best possible care for your pet. 

Visit us at:  http://www.hillsborobeachanimal.com/

About Hillsboro, FL:

Hillsboro Beach AH is located in a wonderful community very close to beaches. It is convenient to Ft. Lauderdale, West Palm Beach and Pompano Florida.

The 3.2 mile strip along Florida State Road A1A is officially known as Hillsboro Mile. The population doubles in the wintertime. It is located in Northeastern Broward County, along the Atlantic Ocean. South of Deerfield Beach and North of Pompano Beach, East of the Atlantic Ocean. Hillsboro beach has a tropical climate, average 80 degrees year round. Hillsboro Beach is part of the Miami ? Ft. Lauderdale ? Hollywood area.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices
• Participates in the planning and budget maintenance process
• Establishes goals for the practice and staff
• Creates the hospital schedule and manages labor costs to budget

Operations

• Oversees employee benefits program and hospital insurance plans
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
• Performs quality checks and reviews of client files
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
• Implements performance-based incentive and rewards and recognition programs
• Manages staff, including grooming and boarding staff if applicable
• Tracks and maintains current licensure for all DVMs

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community)

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff
• Manages accounts receivable and cash on hand, including performing invoice audit reviews
• Manages hospital inventory and controls facility and administrative costs
• Performs other duties essential to the performance of the hospital as assigned

Qualifications

• Bachelor?s degree in business or related degree is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital setting in positions of increased responsibility is a plus

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management
• Manage time and tasks appropriately and remain flexible with assigned duties
• Supervisory and leadership experience
• Reporting and data analysis
• Problem solving and resolution management skills
• Oral and written communication skills
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
• Interpersonal skills with staff and clients, and works well in a team environment
• Customer service strategies and effective marketing techniques
• HR policies and protocol development
• Staff management including: coaching, developing, and motivating staff
• Conduct performance appraisals
• Delegate responsibility and achieve results with hospital team members
• Make decisions confidently and effectively
• Model a professional and courteous manner with staff and clients

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.