Critter Care located in Plano, Illinois (30 minutes from Naperville) is seeking a Hospital Manager to join our team!
ABOUT OUR HOSPITAL
We offer a variety of procedures including dental cleanings, surgical services including spay and neuter procedures, as well as general and orthopedic surgery. We stock an in house pharmacy and carry many veterinary prescription diet pet foods. As we listen, diagnose, and treat, we keep our clients informed, frequently providing educational materials so that owners can be our partners in providing the best pet healthcare.
Our team of dedicated Veterinary Professionals consists of 2 Veterinarians, Technicians and Receptionists. Every member of our team is important as we work together to reach our shared goal of offering the best lifelong healthcare for our patients and clients. Our caring and efficient team stays updated on the newest advances, techniques, and medications to assure quality health care for your pets. We strive to always be in the cutting edge of medical, surgical and public health knowledge. Our veterinarians and clinic staff pursue continuing education and pair it with longstanding experience to provide the highest standard in veterinary medicine.
Comprehensive Wellness Services- Pediatric, Adult and Senior
Complete surgical Capabilities - Orthopedic and Soft Tissue
Safe Anesthesia with Advanced Monitoring and Pain Management
Internal Medicine Workups
Dentistry - Basic and Advanced
Full In-House IDEXX Lab
Acupuncture and Holistic Medicine
Allergy Consultation and Treatment
Plano is a fast growing city in Kendall County Illinois. It is surrounded by Yorkville, Sandwich and Aurora in the Southwestern Suburbs of Chicago. Plano is the home of Plano Molding, and in 2011 Downtown Plano was used as the set for the Superman movie “Man of Steel”, they also used various farms with one being the Kent Family Farm.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.